Privacy Policy

Privacy Policy for Text Messaging Services

At SRM Property Services LLC, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our text messaging services.

1. How We Collect Your Personal Information

We may collect personal information through the following methods:

  • Online Interactions: Data collected through submissions of the online “contact us” form. 
  • Direct Correspondence: Information shared via emails or offline communication, such as customer support queries.

2. What Personal Information We Collect

The types of personal information we collect may include:

  • Your name
  • Phone number
  • Email address (if applicable)
  • Interaction history with our text messages

3. How We Use Your Personal Information

We use the collected information for purposes such as:

  • Sending SMS notifications or updates related to our services.
  • Providing customer support and responding to inquiries.

4. Sharing of Personal Information

We are committed to maintaining your privacy. Here’s how we manage your data sharing:

  • SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes
  • Your information may be shared with trusted service providers who assist in delivering our SMS services, but solely for operational purposes and under strict confidentiality agreements.
  • We may disclose information if required by law, such as in response to a court order or regulatory request.

5. SMS-Specific Privacy Practices

  • Opt-in Consent: By subscribing to our text messaging service, you agree to receive messages from us.
  • No Third-Party Marketing: SMS opt-in or phone numbers for the purpose of SMS are not shared with any third party or affiliate company for marketing purposes.
  • Unsubscribing: You may opt out of receiving messages at any time by following the instructions provided in the SMS or contacting us directly.

6. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on our website with a revised “Effective Date.”

7. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
SRM Property Services LLC
717-205-4444 or srmpropservices@gmail.com

Effective Date: 01/28/2025

By using our services, you agree to the terms outlined in this Privacy Policy.

SMS Terms & Conditions

1. SMS Consent Communication:

The information 717-205-4444 obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications:

If you have consented to receive text messages from SRM Property Services LLC, you may receive messages related to the following:

  • Appointment reminders
  • Follow-up messages related to your service
  • Inquiries about your maintenance service request
  • Updates or responses regarding your online contact form submission

Example: “Hello, we are reaching out to inform you that maintenance will be entering your home within the next 24 hours to address and repair a faucet leak. Reply STOP to opt out of SMS messaging at any time.”

3. Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive multiple SMS messages per week related to your service request.

Example:
“Message frequency may vary. You may receive up to 10 SMS messages per week regarding your service request or inquiries.”

4. Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method:

You may opt-in to receive SMS messages from SRM Property Services LLC in the following ways:

  • Verbally, during a conversation with our team
  • By emailing us your information 
  • By submitting a contact form online

6. Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. 

7. Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at SRM Property Services LLC – Property Maintenance

8. Standard Messaging Disclosures:

  • Message and data rates may apply.
  • You can opt-out at any time by texting “STOP.”
  • For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
  • Message frequency may vary
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